Return Material Authorization (RMA) Information
AGIT strives to provide our customers with products and services of the highest quality; however, in the event that you are not completely satisfied with your purchase and would like to return your items for replacement or credit, you will first need to obtain an RMA number.
To request an RMA number, please email firstname.lastname@example.org. One of our customer service representatives will be happy to assist you.
AGIT Rework Policy
AGIT offers a one year warranty on all repairs. If you encounter a problem with your device that was repaired by AGIT, all parts, labor, and shipping fees will be covered by AGIT. Any and all damage that is not directly related to the initial repair will be considered new damage, and will be deemed a new repair. This consists of, but is not limited to, any accidental damage, user error, and/or self-repair attempts which occurred to a unit previously repaired by AGIT.
If any issue(s) unrelated to our repair is discovered, normal repair rates will apply. AGIT is not responsible for any damage that has occurred elsewhere on the previously repaired unit.
AGIT is not liable for any lost data during repair. The customer is expected to back up their own data prior to sending their unit in for repair.
AGIT Parts Return Policies
Our parts are serialized with a unique inventory sticker or use the barcode of the manufacturers label. These are used for our part number verification process. The removal of this sticker or label voids any warranties that are described within our RMA policy.
A refund will not be given if we cannot verify that the part being returned is ours, via our part inspection process.
Refunds will be issued within three to five business days of part receipt at our location. If you have not received refund data and the five (5) day time frame has passed, please email email@example.com for a status update.
Defective products and services carry the following warranties:
- LCDs - 120 Days
- Power Adapters and Batteries - Ninety Days
- All Other Inventory Items - Ninety Days
- Repairs - One Year
If you have received the wrong part (regardless of fault), you have thirty (30) days to request an RMA.
Damaged items must be reported within 10 business days. If you have received damaged product, please retain all original packaging, as it will be necessary to file a claim. If the original packaging cannot be provided, the customers RMA request will be denied. Please select "Damaged by Shipper" as reason for the return on the RMA Request Form.
Shipping charges will not be applied to replacement part orders, if the reason for return is due to an AGIT error.
If you request a replacement part and we do not receive the RMA part back within fifteen (15) days of issuance of the RMA number, you will be invoiced for the replacement and the account on file will be charged.
Parts returned due to customer error are subject to a 15% restocking fee.
We ask that all RMAs are returned to our facility within fifteen business days. If an approved RMA is not returned within fifteen (15) business days from issuance of your RMA number, the RMA Number will be voided and parts rejected upon arrival.
AGIT reserves the right to refuse the RMA part during the receiving/inspection processes, if all conditions are not met as previously stated in our Return Policy.