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Warranty & Returns

AGIT commitment and policy

At AGIT, our commitment to quality and customer service is unparalleled!

We offer a wide range of products and services to best fit your needs. Here’s how we can make your parts procurement process a success:


  • AGIT ships via UPS, free ground shipping for orders with a subtotal of $999+
  • To reduce shipping costs, speak to your sales representative about bundling more products or arranging special cases (e.g. small but urgent orders).

Technical Support:

  • Technical support is available to help with any question or issue you encounter during the installation of your replacement part.
  • Tutorial videos and phone support are available upon request. Please send any requests to service@agit.ca

Customer Service – Damaged Items:

  • Items damaged in transit must be reported within 24 hours of delivery at your facility. Please save all packaging.
  • Contact service@agit.ca for assistance with damaged items.

Customer Service – Missing Items:

  • Items missing from your order must be reported within 5 days of delivery at your facility.
  • Contact service@agit.ca for assistance with missing items.

Warranty Information – Defects:

  • 1-year warranty on AC adapters, batteries, and motherboards against defects.
  • 1-year warranty on all repairs.
  • Limited Lifetime warranty on all other products against manufacturer defects in materials and workmanship.
  • Excludes cracks or incidental damages obtained from general use and wear.
  • A functional, compatible item will be sent as replacement for the defective item.

Warranty Information – Returns:

  • Shipping fee may be waived depending on type of return
  • Wrong part - functional: 60 days
  • No longer needed: 60 Days
    • In the spirit of partnership, we do not apply restocking fees on our returns as our competitors do.


AGIT reserves the right to deny credit upon receipt of items if any of the following occur:

  • After inspection, our technicians find that the part is not an AGIT product.
  • Part incurs damage during transit due to improper packaging by the customer. Please follow proper packaging practices as directed.